Contact
Talk to us
The most useful first message is not a brief or a specification. It is the problem in plain words, what it costs you, and when it started.
Reach us
- info@genmars.co.ke
- +254 795 980484Messages, not calls. Useful if email is awkward.
- Where we are
- Nairobi, KenyaRemote team. We meet clients in Nairobi by arrangement.
- Registered as
- Genmars Tech Limited
We read everything that arrives. We have not published a guaranteed response time because we do not yet have a support channel that has been tested against one — and we would rather leave it unstated than miss a number we printed on a website.
What to put in the email
None of this is required. It just means the first reply is useful instead of a list of questions.
What is happening today that made you look for this now?
A specific trigger tells us more than a feature list. Something broke, someone left, a deadline moved.
What does the problem cost you per month?
Hours, shillings, or lost customers — a rough figure is fine. If it costs nothing, it can usually wait, and we will say so.
Who else has to agree before this goes ahead?
Not a screening question. It saves you from relaying technical detail second-hand.
When does this need to be working?
If the date is not achievable with the team we have, we would rather tell you in week one than in month three.
What happens next
We will tell you early if this is not a fit.
If your project is larger than we can deliver well, or the timeline is not real, or the budget and the scope do not meet, you will hear that in the first or second conversation — not after a month of proposal writing.
That is not us being difficult. Selling beyond our capacity does not create revenue; it creates missed deadlines and a reputation that takes years to rebuild.